Collecting Your Order

Please note that if you are collecting your order then there is no minimum spend.

All fireworks can be purchased singly when collecting from the head office, eg, 1 x barrage/cake, 1 x rocket pack, 1 x selection box

If you wish to collect your fireworks, please collect from our head office, Master Retail Ltd T/a Fireworks Direct, Unit 3, Doal Trading Estate, Rolfe Street, Smethwick, West Midlands B66 2AR

Delivery 

• Free Delivery on all orders over £300 and within a 20 mile radius of B66 2AR Birmingham  
• Free Delivery on all orders over £350 and within a 150 mile radius of B66 2AR Birmingham  
• Click & Collect orders do not incur a delivery charge
• Orders up to £349.99 = £45.00 Delivery Charge

We will endeavour to deliver all orders promptly and efficiently but please allow 4-5 working days for delivery.

Due to UK firework regulations on the transportation of hazardous goods, our outdoor firework carriage costs have drastically increased. As a means of minimising customer charges, we have absorbed the majority of the costs ourselves.

It is the customers responsibility to ensure someone is available to accept delivery or the carriers will make an additional charge for re-delivery.

Please make sure there will be someone (aged 18 years or over) at the delivery address to avoid the extra charge for re-delivery.

Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on 01215558051 or email master-retail-ltd@outlook.com 

How We Deliver To You & How You Can Collect Your Order:

We use Nightfreight for deliveries of our fireworks. Delivery to our customers via Nightfreight is weekdays only, from 7:30am to 6:30pm. Customers can also pick up their orders themselves to avoid any delivery charge.

Please make sure that when you enter a delivery address in our secure online order form there will be someone (aged 18 years or over) at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you.

We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

We reserve the right to refuse an order and refund the payment within 7 days of placing the order.

Under normal circumstances and for packages sent by courier, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package(s) will be returned to our head office in the West Midlands. Should it be necessary for our delivery partner to attempt delivery a second time, an extra charge will apply. Payment will always be taken before dispatch.

Tracking

For further assistance with package delivery you can call us on 0121 555 8051 or email master-retail-ltd@outlook.com Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel Delivery Company or postal service used. Master Retail Ltd T/a Fireworks Direct cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.